Refund Policy

Refund Policy

Return and Refund Policy of Laluna’s Boutique

At Laluna’s Boutique, we strive to provide all our customers with excellent service and a pleasant shopping experience. Our return and refund policy has been carefully designed to ensure maximum satisfaction, under certain conditions. Please read the following guidelines carefully regarding returns and refunds.

100% Return Guarantee on New Products

We offer a full return guarantee on all new products.

Return Shipping Costs

Customers are responsible for the shipping costs when returning items to our warehouse in Asia. Laluna’s Boutique does not reimburse return shipping costs and is not liable for any expenses incurred during the return process. Costs depend on the weight of the shipment.

Return Notification Deadline

Returns must be reported within 30 days of receiving the item. After this period, returns will no longer be accepted. Please respect this timeframe to qualify for a return.

100% Guarantee on Defective Items

We offer a full guarantee on all defective items. If a product shows manufacturing defects, it may be returned for a full refund or exchange, depending on your preference.

Return Process

To initiate a return, please send an email to support@lalunasboutique.com. Once your return has been approved, you will receive detailed instructions to complete the return process.

Requirement to Provide a Return Form

Returns without a completed return form cannot be processed. Please ensure you include this form with your return shipment to guarantee correct handling of your request.

Conclusion

Laluna’s Boutique is fully committed to ensuring customer satisfaction. By respecting our return and refund policy, we make sure that all returns are handled efficiently and fairly. For any questions or comments, please contact our customer service at support@lalunasboutique.com